Frequently Asked Questions
Check our most frequently asked questions here, if you still need help then please contact us at customerservice@truelegancebeauty.com or click the Chat with Us button below.
Bulk Pricing
Yes we do! Message us at wholesale@truelegancebeautysupply.com for more details.
Orders
Most Packages are shipped First Class USPS or USPS Priority which includes a tracking number. This tracking number will be emailed to you after your item is packaged and ready to ship. You can click the tracking number in your email or visit www.USPS.com and enter the tracking info for updated shipping information.
Please allow First Class USPS and Priority Mail Shipment 3-7* days delivery time. Most orders arrive within 3-4 days
*Shipping time occurs after the processing period has ended. Processing time is 24 hours.
We allow order cancellation within 24 hours as long as your item has not been picked up by our shipping carriers.
If you would like to cancel or change an order please click the CHAT WITH US button and request a cancelation as soon as possible. One of our reps will be glad to help you.
You can also message us at customerservice@truelegancebeautysupply.com for further help.
Returns
- We offer returns on any unopened and unused True Elegance Beauty Supply purchase.
- Items must be returned with in 14 days of receiving your package.
- You are responsible for the cost of return shipping back to True Elegance Beauty Supply unless provided with a return label from a True Elegance Beauty Rep.
- Please allow 5-10 business days for returns to process back to your credit card.
To Start a return please reach out to us via email or instant message with your name and order number and we will provide further assistance.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@truelegancebeauty.com or instant message us and send your item to: True Elegance Beauty Supply LLC, 750 East Sample Road 3-237 Pompano Beach, FL 33064
**Human hair extensions and Jewelry are considered a hygienic product. We take matters of hygiene and public safety seriously. Hair Extensions and Wigs ARE NOT RETURNABLE OR EXCHANGEABLE.
Shipping
Most Packages are shipped First Class USPS or USPS Priority which includes a tracking number. This tracking number will be emailed to you after your item is packaged and ready to ship. You can click the tracking number in your email or visit www.USPS.com and enter the tracking info for updated shipping information.
Please allow First Class USPS and Priority Mail Shipment 3-7 days delivery time. Usually delivers in 3-4 days.
Shipping time occurs after the processing period has ended. Processing time is 24 hours.
- Allow 24 hours Processing Time for standard shipments (First Class USPS) . Allow 72 hours for orders containing specialty services (ie) Closure Prep, Lace Tinting.
Orders will arrive within (United States) 1-3 BUSINESS DAYS VIA USPS FIRST CLASS MAIL.
- We are not responsible for delays caused by the post office or any other delivery service.
** COVID-19 UPDATE: Due to this ongoing global pandemic we cannot ensure the delivery of items with 1-3 business days.** Please contact our customer service for further details.
LOST/STOLEN PACKAGES
- We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.
- If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office via WWW.USPS.COM